As Rich has shown me, a good conversation can make you feel alive. It can stave off loneliness and brighten your mood in ways few other things can. You know what it feels like when you’ve reached this ...

As humans, we’re talking to each other constantly. With all that practice, we must be pretty good at it—right? Not exactly. As a professor at Harvard Business School and author of Talk: The Science of ...

There's a chasm that often exists between how researchers like me use patient data and a patient’s actual experience of ...